Lovisa
TEAM MEMBERPOSITION DESCRIPTION AND KEY MEASURESPOSITION:
Team Member DEPARTMENT:
Retail OperationsREPORTS TO:
Store ManagerDUTIES & RESPONSIBILITIESCUSTOMER EXPERIENCEo Provide exceptional experiences to every customer using the Sell with Style stepso Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by listening, understanding the situation and finding a resolution.
o Share product knowledge for the current add on when styling customerso Complete customer bag checks when requiredSALESo Have a clear understanding of store's targets set daily, weekly and monthly and how the store is tracking on a daily basiso Assist in the overall achievement of store sales and performance indicators.
o Track sales hourly using the store diaryo Continuously improve on all company KPI'so Utilize all tools within store diary to achieve KPI benchmarksEAR PIERCINGo Have a clear understanding of the proper use of the mechanical stud and clasp ear deviceo Provide safe and sanitary ear piercing to customerso Recognize the tasks and procedures in place for a potential exposure to blood borne pathogens VISUAL MERCHANDISING AND HOUSEKEEPINGo Merchandising - to assist in merchandising and housekeepingo Execute all floor updates, range updates and promotions exactly as per planogramo Sale set ups completed as per sale guidelineso Signage needs to be correct and up to date as per guide in the Lowdown and on planogramo Ensure 'time to shine' (morning cleaning) and 'recovery '(end of day merchandising) is completed dailyo Ensure your store is clean and tidy for customers at all times- order cleaning products as requiredo Log all maintenance issues through the 'Service Desk' within 24 hours (excluding Maintenance and Marketing)o Keep the backroom clean and tidy - No stock in backroomo Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder etc.
)PRODUCT MANAGEMENTo Ensure the stock is processed according to company standards (IBT's etc.
)o Product must be replenished into ranges once deliveries are received within 24 hourso Complete stock audits daily/weekly by end of day Fridayo Refill product from cupboards every dayo Excess must be organized to Lovisa standards.
Each style bagged separately, and each product group bagged.
separately within each range.
Any styles that may tangle need to be individually bagged.
o Product may be considered as broken/faulty - ensure all product is repaired immediately and put back onto the floor.
PRIVATE AND CONFIDENTIALo All product that is non-repairable must be scanned out the same day found.
o Complete visual merchandising and store promotional directives, including product placement, fullness, appropriate pricing and Point of Sale material.
BRAND AMBASSADORo Ensure you're presented as per current Lovisa Style Guideo Wear the team piece on every shifto Conduct yourself in a professional manner at all timesCOMMUNICATIONo LOLA - to ensure that you read, understand and action all points in the Lowdown and any 'Lovisa Communication' notifications.
o Store - to ensure that open lines of communication are maintained, and the Store Diary is utilized daily.
o Email and Phone Calls - Respond to any phone calls within 24 hours and any emails within 48 hours.
OTHERo To comply with all aspects of the Lovisa Employee Manualo To comply with all aspects of the Lovisa Security Manualo Be up to date with all policies and procedureso Security - maintain security awareness according to Lovisa policyo Use daily cash up sheets to ensure cash register balances at all timeso Be coachable in all aspects, flexible and proactive in styleo Start / Finish Times - As per roster within retail hours.
o Any hours worked outside your rostered times must be with the expressed agreement of your RegionalManagero Other duties and special projects within skill and competency level as required.
KEY MEASURES AND ACCOUNTABILITIESKey Performance Indicator BenchmarkSales vs Growth on LYAverage Dollar (Ave $) Above company benchmarkItems per sale (IPS) Above company benchmarkAdd-On 15% and aboveLOLA completion 90% CompletionPRIVATE AND CONFIDENTIALTo act appropriately in accordance with the Lovisa standards and to carry out essential duties in the absence of the Manager, according to your skill and competency level.
10 Plus 1 Culture Commitments:
Lovisa's Culture is shared - values, vision, purpose, expectations, behaviors, views, and common standards that are the basis for all our actions.
Can do attitude.
Customer ExperienceRespectContinuous ImprovementCommunicate, Communicate, CommunicateCostsAccountabilityTeamworkTrustAbout the Company:
Lovisa.
Estimated Salary: $20 to $28 per hour based on qualifications.
Team Member DEPARTMENT:
Retail OperationsREPORTS TO:
Store ManagerDUTIES & RESPONSIBILITIESCUSTOMER EXPERIENCEo Provide exceptional experiences to every customer using the Sell with Style stepso Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by listening, understanding the situation and finding a resolution.
o Share product knowledge for the current add on when styling customerso Complete customer bag checks when requiredSALESo Have a clear understanding of store's targets set daily, weekly and monthly and how the store is tracking on a daily basiso Assist in the overall achievement of store sales and performance indicators.
o Track sales hourly using the store diaryo Continuously improve on all company KPI'so Utilize all tools within store diary to achieve KPI benchmarksEAR PIERCINGo Have a clear understanding of the proper use of the mechanical stud and clasp ear deviceo Provide safe and sanitary ear piercing to customerso Recognize the tasks and procedures in place for a potential exposure to blood borne pathogens VISUAL MERCHANDISING AND HOUSEKEEPINGo Merchandising - to assist in merchandising and housekeepingo Execute all floor updates, range updates and promotions exactly as per planogramo Sale set ups completed as per sale guidelineso Signage needs to be correct and up to date as per guide in the Lowdown and on planogramo Ensure 'time to shine' (morning cleaning) and 'recovery '(end of day merchandising) is completed dailyo Ensure your store is clean and tidy for customers at all times- order cleaning products as requiredo Log all maintenance issues through the 'Service Desk' within 24 hours (excluding Maintenance and Marketing)o Keep the backroom clean and tidy - No stock in backroomo Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder etc.
)PRODUCT MANAGEMENTo Ensure the stock is processed according to company standards (IBT's etc.
)o Product must be replenished into ranges once deliveries are received within 24 hourso Complete stock audits daily/weekly by end of day Fridayo Refill product from cupboards every dayo Excess must be organized to Lovisa standards.
Each style bagged separately, and each product group bagged.
separately within each range.
Any styles that may tangle need to be individually bagged.
o Product may be considered as broken/faulty - ensure all product is repaired immediately and put back onto the floor.
PRIVATE AND CONFIDENTIALo All product that is non-repairable must be scanned out the same day found.
o Complete visual merchandising and store promotional directives, including product placement, fullness, appropriate pricing and Point of Sale material.
BRAND AMBASSADORo Ensure you're presented as per current Lovisa Style Guideo Wear the team piece on every shifto Conduct yourself in a professional manner at all timesCOMMUNICATIONo LOLA - to ensure that you read, understand and action all points in the Lowdown and any 'Lovisa Communication' notifications.
o Store - to ensure that open lines of communication are maintained, and the Store Diary is utilized daily.
o Email and Phone Calls - Respond to any phone calls within 24 hours and any emails within 48 hours.
OTHERo To comply with all aspects of the Lovisa Employee Manualo To comply with all aspects of the Lovisa Security Manualo Be up to date with all policies and procedureso Security - maintain security awareness according to Lovisa policyo Use daily cash up sheets to ensure cash register balances at all timeso Be coachable in all aspects, flexible and proactive in styleo Start / Finish Times - As per roster within retail hours.
o Any hours worked outside your rostered times must be with the expressed agreement of your RegionalManagero Other duties and special projects within skill and competency level as required.
KEY MEASURES AND ACCOUNTABILITIESKey Performance Indicator BenchmarkSales vs Growth on LYAverage Dollar (Ave $) Above company benchmarkItems per sale (IPS) Above company benchmarkAdd-On 15% and aboveLOLA completion 90% CompletionPRIVATE AND CONFIDENTIALTo act appropriately in accordance with the Lovisa standards and to carry out essential duties in the absence of the Manager, according to your skill and competency level.
10 Plus 1 Culture Commitments:
Lovisa's Culture is shared - values, vision, purpose, expectations, behaviors, views, and common standards that are the basis for all our actions.
Can do attitude.
Customer ExperienceRespectContinuous ImprovementCommunicate, Communicate, CommunicateCostsAccountabilityTeamworkTrustAbout the Company:
Lovisa.
Estimated Salary: $20 to $28 per hour based on qualifications.
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